Return/Exchange/Cancellation

What are the conditions for returning the item?

  • Product seal must be intact.
  • Item must be returned in original condition.
  • Item must include all packaging and accessories (including warranty cards, manuals, certificates of authenticity, tags, etc.)
  • Please return all free or promotional items that came with the purchase else the return will become invalid.

How long after delivery can I submit my claim and how?

  • Please get in touch with our customer services by giving a within 7 days.
  • Our Customer Services will help you filling the return & Exchange form.
  • Please return the product by filling and submitting the return form along with the product at your nearest  TCS Express Center.

How will I be refunded in case of return?

Refund will be made in the following ways:

  • Bank transfer:

A cheque will be dispatched for your address within 7 business days after the item has been picked.

  • Credit card reversal:

cellstore.pk will submit your case to your respective bank within 2 business days. However, we cannot commit any turnaround time taken by the bank to reverse the amount.

What if I receive a faulty product?

If you receive an electronic item or an edible product in damaged/ broken, expired condition or any product that does not match its description, you can return it within 48 hours for replacement / exchange.

What are the items that cannot be returned but can be exchanged?

   We offer 7 day return policy for everything except.

  • All promotional and discounted items cannot be returned.
  • Phones / Tablets cannot be returned.
  • Customized products cannot be returned.

How to cancel your order on Student Shop?

Canceling your orders on Student Shop is easy and hassle-free, however, you must make sure that your orders meet the cancellation policy. Student-Shop’s cancellation policy, states that you can cancel your order from your Student Shop account before the order is shipped out from Student-Shop’s warehouse or has been dispatched by the seller.

If your order is already on its way to be shipped, you won’t be able to cancel your order. So, stay prepared and have a happy shopping experience with Student Shop!